Terms & Conditions

MAFFIX is a creator merchandise and community platform for the music group M.A.F.

MAFFIX sells physical merchandise through MAFFIX Mystery Packs and operates MAFLETE Membership, our free membership and loyalty programme.

Each MAFFIX Mystery Pack contains 10 physical products from the applicable collection.

Products within a Mystery Pack are not individually selected or individually priced as part of the Mystery Pack transaction.

Each Mystery Pack is assembled using controlled collation to prevent duplicate products within the same pack.

Product rarity within a Mystery Pack is subject to the applicable rarity distribution.

The exact contents are intentionally unknown before opening.

Specific products, designs, colours, combinations or rarity outcomes are therefore not guaranteed unless expressly stated on the applicable product page.

Receiving an item other than a customer’s preferred item does not by itself constitute a product fault.

Product information, available sizes, pricing and other applicable conditions will be displayed before purchase.

Payments made through MAFFIX are for physical products and applicable order-related charges displayed at checkout.

All prices and applicable charges will be displayed before an order is confirmed.

An order is accepted once payment has been successfully authorised and MAFFIX has issued an order confirmation.

We may refuse or cancel an order where reasonably necessary, including where:

• payment cannot be authorised;
• stock is unavailable;
• an obvious pricing or listing error has occurred; or
• we reasonably suspect fraud or abuse.

Where MAFFIX cancels a paid order before fulfilment, any amount properly due will be refunded to the applicable payment method.

Customers are responsible for ensuring that information provided when placing an order is complete and accurate.

MAFLETE Membership is MAFFIX’s free membership and loyalty programme.

MAFLETE members may earn loyalty points known as Diamonds through:

• approved Missions;
• progression or milestone activities;
• qualifying profile or account activities; and
• other activities specified by MAFFIX.

Diamonds are not sold by MAFFIX and cannot be purchased.

The applicable Diamond amount and any requirements for earning Diamonds will be displayed on the Platform where relevant.

Diamonds have no cash value and cannot be:

• exchanged for cash;
• withdrawn as money;
• sold; or
• transferred between user accounts.

Diamonds may be used for applicable MAFLETE Membership benefits and experiences offered by MAFFIX.

Where an activity requires verification or approval, Diamonds will only be awarded once the applicable requirements have been satisfied.

Diamonds obtained through fraudulent, manipulated, duplicated, invalid or abusive activity may be withheld or removed where appropriate and subject to applicable law.

Further information about MAFLETE Membership and the ways Diamonds may be earned and used is provided on the Platform.

MAFFIX may offer Missions that allow MAFLETE members to earn Diamonds by completing specified community activities.

Mission requirements and applicable Diamond amounts will be displayed on the Platform.

Certain Missions may require evidence of completion and may be reviewed before Diamonds are awarded.

Fraudulent, duplicated, manipulated or otherwise invalid submissions may be rejected.

Users must comply with the applicable rules and terms of any third-party platform used to complete a Mission.

Completing a Mission does not require the purchase of Diamonds.

The Vault is a MAFLETE Membership experience where members may use earned Diamonds to perform a 10x Pull.

A 10x Pull does not require a monetary payment.

Diamonds used for a 10x Pull cannot be purchased from MAFFIX.

Through a 10x Pull, a MAFLETE member may be allocated an available physical MAFFIX Mystery Pack from the applicable collection.

The Mystery Packs available for allocation are physical packs assembled before the Vault allocation takes place.

The contents of each Mystery Pack are therefore established before that pack is allocated to a member.

The Vault allocation process selects an available Mystery Pack from the applicable inventory.

It does not select, determine or generate the individual products contained within that Mystery Pack.

The Vault animation is the digital presentation of the Mystery Pack allocation.

Once a 10x Pull has successfully allocated a Mystery Pack, the Diamonds used for that completed 10x Pull remain spent.

Where additional redemption steps are required to receive the allocated physical Reward, the applicable redemption period will be displayed on the Platform.

If the member does not complete the required redemption steps within the applicable redemption period:

• the Reward reservation may expire;
• the allocated physical inventory may be released; and
• the Diamonds used for the completed 10x Pull will not be restored solely because the redemption period expired.

This does not affect any separate remedy that may apply under our Refund Policy, applicable law or where MAFFIX is responsible for a qualifying error or issue.

The applicable collection, product information, rarity information and other material information will be displayed on the Platform where relevant.

Specific products or rarity outcomes are not guaranteed unless expressly stated.

Rarity classifications do not represent cash value, investment value or guaranteed resale value.

MAFFIX may apply additional activity-specific terms where required by applicable law.

MAFLETE Membership may provide opportunities for members to receive physical Rewards through applicable MAFFIX activities or benefits.

Where a physical Reward is allocated to a member, additional steps may be required to complete delivery.

Where applicable, shipping charges, duties, taxes or other delivery-related charges will be displayed before the member confirms the relevant shipment.

Physical Reward fulfilment and shipping are subject to the applicable MAFFIX Shipping Policy and any activity-specific terms displayed on the Platform.

Returns, refunds and replacements relating to purchased physical products are governed by our Refund Policy.

Because a MAFFIX Mystery Pack is supplied as one 10-item product set, individual products within the pack are not assigned separate sale prices for the purpose of calculating partial monetary refunds.

Where an individual item is confirmed to be faulty, damaged, incorrectly supplied or materially not as described, MAFFIX will handle the affected item in accordance with our Refund Policy and applicable law.

Where an applicable monetary refund applies to a MAFFIX Mystery Pack as a whole, the applicable return and inspection requirements are set out in our Refund Policy.

Physical MAFLETE Rewards are handled in accordance with the applicable provisions of our Refund Policy.

Nothing in these Terms or our Refund Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

Processing, delivery estimates, shipping charges, tracking, international delivery, customs, duties, failed deliveries and physical MAFLETE Reward shipments are governed by our Shipping Policy.

Customers and MAFLETE members are responsible for providing complete and accurate delivery information.

International shipments may be subject to duties, taxes, customs charges or other fees.

Responsibility for those charges and any available duty-paid shipping arrangement will be determined in accordance with our Shipping Policy and the information displayed before the applicable shipment is confirmed.

Applicable product information, including available sizing and relevant product details, will be displayed on the applicable product page or elsewhere on the Platform where relevant.

Users are responsible for maintaining the security of their accounts and providing accurate account information.

You must not use MAFFIX to:

• commit fraud;
• manipulate Missions or Mystery Pack allocations;
• falsify Mission or product evidence;
• improperly obtain Diamonds or physical Rewards;
• exploit technical vulnerabilities;
• use bots or unauthorised automated tools; or
• create multiple accounts to circumvent Platform restrictions.

You must not knowingly provide false information in connection with an order, delivery, Mission, return, refund, replacement or other claim.

Where we reasonably identify fraudulent or abusive activity, MAFFIX may:

• reject invalid submissions or claims;
• remove improperly obtained Diamonds or physical Rewards;
• restrict Platform features;
• cancel affected transactions where permitted; or
• suspend or terminate the relevant account.

Any action taken under this section will be subject to applicable law and will not affect rights that cannot lawfully be excluded.

Unless otherwise stated, MAFFIX branding, graphics, photographs, videos, product designs, website content and other original materials are owned by or licensed to LOW KEY CO LIMITED and may not be commercially reproduced, distributed or used without permission.

Where users submit content through Missions or other Platform features, they must have the necessary rights to submit that content and must not submit unlawful, fraudulent or infringing material.

Any additional permission required for MAFFIX to use customer-created content for promotional or other purposes will be handled in accordance with the applicable Platform rules or permission provided by the user.

Personal data is handled in accordance with our Privacy Policy and applicable data-protection law.

MAFFIX may use third-party providers for services such as:

• payment processing;
• shipping;
• authentication; and
• technical infrastructure.

The availability or operation of third-party services may be subject to the applicable provider’s own terms and policies.

Please review our Privacy Policy for further information about how personal data is collected, used, stored and shared.

MAFFIX does not guarantee uninterrupted availability of the Platform and may temporarily restrict or suspend features for maintenance, security, updates, technical issues or circumstances outside our reasonable control.

MAFFIX may correct genuine technical, administrative or system errors affecting:

• prices;
• Diamond balances;
• Mission awards;
• inventory;
• Mystery Pack allocations; or
• Platform functionality;

subject to applicable law.

Where a genuine error affects a completed transaction or MAFLETE Membership benefit, MAFFIX will take reasonable steps to correct the error in accordance with applicable law.

We may reasonably update the Platform, MAFLETE Membership benefits, Missions, physical Rewards, collections or these Terms from time to time.

Material changes will apply prospectively where required, and the latest version of these Terms will be published on the Platform.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Subject to applicable law, MAFFIX is not responsible for losses arising from circumstances outside our reasonable control.

If you are a consumer, you may have mandatory rights under the laws applicable in the country or territory in which you reside.

Nothing in these Terms is intended to deprive you of consumer protections that cannot lawfully be excluded or restricted by contract.

Where applicable mandatory consumer law provides greater protection than these Terms, those mandatory protections will apply to the extent required by law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protections that apply to you and cannot lawfully be excluded by agreement.

Subject to those mandatory rights and any jurisdictional requirements that cannot lawfully be excluded, disputes arising from these Terms or use of the Platform shall be subject to the jurisdiction of the courts of Hong Kong.

For questions regarding MAFFIX, your order, MAFLETE Membership or these Terms, please contact us through our Get In Touch page or:

LOW KEY CO LIMITED
Flat F, 10/F., Valiant Industrial Centre
2-12 Au Pui Wan Street
Fo Tan, Sha Tin
Hong Kong

Business Registration Number: 79360821

Email: support@maffix.io

© 2026 LOW KEY CO LIMITED / MAFFIX. All rights reserved.