Shipping Policy

WHERE DO WE SHIP?

MAFFIX ships worldwide to supported destinations.

Available destinations and delivery services may vary.

HOW LONG BEFORE MY ORDER SHIPS?

Orders are normally processed and dispatched within 5–10 business days after payment is confirmed.

HOW LONG DOES DELIVERY TAKE?

International delivery times vary depending on your destination and selected delivery service.

Estimated delivery information will be displayed at checkout or otherwise provided where available.

Delivery times are estimates and are not guaranteed.

HOW MUCH IS SHIPPING?

Shipping costs are calculated based on factors including your destination, parcel size, weight and selected delivery service.

The applicable shipping cost will be shown before your order or Reward shipment is confirmed.

WILL I RECEIVE TRACKING?

Shipments will normally use a trackable delivery service.

Tracking information will be provided where available.

WHAT ABOUT CUSTOMS AND DUTIES?

Unless MAFFIX expressly states that duties or taxes are covered, any applicable import duties, taxes, customs charges or other destination charges are the responsibility of the recipient.

Where duty-paid shipping is available, this will be shown before the applicable shipment is confirmed.

Once your order has been dispatched, tracking information will be provided where available.

An order may occasionally be sent in more than one shipment. Where this happens, separate tracking information may be provided for each shipment.

Delivery may be delayed by customs clearance, courier disruption, severe weather, public holidays or other circumstances outside our reasonable control.

If tracking indicates that your shipment has been lost or materially delayed, please contact MAFFIX through our Get In Touch page so we can investigate with the relevant delivery provider.

Where a shipment is confirmed to have been lost before successful delivery, MAFFIX will provide an appropriate remedy in accordance with the circumstances and applicable law.

If tracking shows your shipment as delivered but you have not received it, please contact us.

MAFFIX may investigate the delivery with the relevant delivery provider before determining the appropriate remedy.

We may ask you to provide reasonable information or assistance needed for the investigation.

Customers are responsible for providing complete and accurate delivery information.

If you need to change your delivery information, contact MAFFIX as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing or been dispatched.

MAFFIX is not responsible for delivery delays or failures caused by incorrect, incomplete or outdated information provided by the customer.

If a shipment is returned because of:

• An incorrect or incomplete address
• Failure to collect the shipment
• Refusal of delivery
• Unpaid charges for which the recipient is responsible
• Another circumstance attributable to the recipient

the customer will be responsible for applicable return-to-sender, reshipping and related carrier costs where permitted by applicable law.

Original shipping charges are not refundable in these circumstances except where required by applicable law.

Where permitted by applicable law, any applicable product refund or reshipment will be processed after the returned goods have been received and, where necessary, inspected by MAFFIX.

International shipments may be subject to import duties, taxes, customs charges, brokerage fees or other charges imposed by the destination country, customs authority or delivery provider.

Unless expressly stated otherwise before the shipment is confirmed, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to MAFFIX.

Where MAFFIX offers a duty-paid shipping service, the duties and taxes covered by that service will be stated before the shipment is confirmed.

If a recipient refuses or fails to pay charges for which they are responsible and the shipment is returned, the recipient will be responsible for applicable return-to-sender, customs, handling, storage and related carrier costs where permitted by applicable law.

Original shipping charges and actual costs resulting from the failed delivery may be non-refundable or deducted from an applicable refund where permitted by law.

Import duties, taxes or customs charges paid directly to a customs authority or delivery provider are not collected by MAFFIX and cannot be refunded by MAFFIX.

Customers should contact the relevant authority or provider regarding any available refund of those charges.

Physical MAFLETE Rewards, including a MAFFIX Mystery Pack allocated through a 10x Pull in The Vault, may require the MAFLETE member to pay the applicable shipping cost before dispatch.

The shipping cost will be shown before the Reward shipment is confirmed.

Where available, MAFFIX may offer duty-paid shipping for eligible Reward shipments.

Any applicable duty-paid arrangement will be shown before confirmation.

If a Reward shipment is returned because of an incorrect or incomplete address, failure to collect, refusal of delivery or another circumstance attributable to the recipient, the Reward will remain allocated to the MAFLETE member and the Diamonds used for the completed 10x Pull will remain spent.

Before the Reward can be reshipped, the MAFLETE member must pay any applicable new shipping charge and any return-to-sender or related carrier costs incurred by MAFFIX, where permitted by applicable law.

Returns, faulty products, replacements and refunds are governed by our Refund Policy.

Nothing in this Shipping Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted under applicable law.

Where mandatory consumer law provides greater protection than this Policy, those mandatory rights will apply.

For shipping assistance, please contact us through our Get In Touch page.