MAFFIX.IO Terms of Service

Maffix.io is a digital creator empowerment and community patronage platform. We provide an ecosystem where fans can support creators through meaningful community contributions and direct financial patronage. To recognize and reward this support, the Platform utilizes interactive, gamified mechanics (referred to as “Mission Packs”) to distribute physical creator merchandise and digital assets.

You explicitly acknowledge and agree that:

• Not a Gambling Platform: The Platform is a creator-support and digital merchandise environment. It is not a gambling, lottery, wagering, or sports betting platform.
• Patronage Rewards: The interactive mechanics are strictly entertainment features designed to reward creator patronage and facilitate the distribution of physical and digital consumer products.
• Guaranteed Value: Every single interaction with the Platform’s gamified reward features guarantees a return product containing an intrinsic, stated internal retail value equal to or greater than the value of the virtual currency consumed. There are absolutely no zero-value outcomes.

You must be at least 18 years of age to purchase virtual currency on this Platform. Users under the age of 18 (but at least 13 years of age) must obtain the explicit, verifiable permission of a parent or legal guardian to access the Platform or input payment details. By completing a transaction on Maffix.io, you confirm that you are either the authorized account holder or have obtained verifiable consent from the cardholder/account holder. The Company accepts no liability for unauthorized purchases made by minors.

The Platform utilizes a closed-loop virtual token system known as “Maffix Diamonds” (“Diamonds”) to facilitate engagement. Diamonds may be acquired by purchasing commercial currency bundles or completing free-to-play community missions.

• No Real-World Cash Value: Diamonds constitute a limited, non-exclusive, revocable, non-transferable license to access specific gamified reward services on the Platform. Diamonds hold absolutely no real-world monetary value, do not accrue interest, and cannot be redeemed, sold, or cashed out for fiat currency, real-world money, or credit from the Company or any third party.
• Account Locking: Diamonds are tied permanently to your individual user account and cannot be transferred, gifted, or traded to another user account.

To maintain complete fairness, compliance with advertising standards, and consumer protection, all gamified reward features operate under strict algorithmic parameters.

Algorithmic Allocation Rates & Tier Hierarchy: The mathematical probability (allocation rates) of obtaining specific tiers of physical creator merchandise or digital assets is predetermined and explicitly displayed on the Platform. The tier hierarchy (from highest to lowest value) and their exact algorithmic allocation rates are fixed as follows:

• Probability Acceptance: By initiating a Mission Pack, you confirm you have reviewed and accepted these listed probabilities.
• Guaranteed Minimum Value: Every individual Mission Pack guarantees a merchandise or digital asset reward. If a Mission Pack yields the lowest tier (R - Rare), the user will be awarded a baseline item (such as a designated digital collectible, profile customization asset, or physical accessory bundle). The Company guarantees that the assigned internal retail value of this baseline “R” item meets or exceeds the baseline cost of the Diamonds consumed to execute the Mission Pack.

• Multi-Currency Pricing: The Platform supports multi-currency operations allowing transactions to be processed securely in local currencies (including GBP, USD, and EUR) depending on the user's selection at checkout. All purchases are billed accurately in the currency chosen at the time of payment.
• Digital Goods Waiver: By purchasing Diamonds or currency bundles, you request and explicitly consent to the immediate delivery of digital content to your account dashboard.
• Waiver of Statutory Cancellation Rights: Pursuant to applicable digital service regulations, you explicitly acknowledge that once the digital currency is credited to your account or consumed via a Mission Pack, you lose your statutory right to cancel, and the purchase becomes strictly non-refundable.
• All Sales Final: All Diamond purchases and completed Mission Packs are permanent and non-reversible. We do not offer refunds, account rollbacks, or exchanges for digital currency that has been consumed, regardless of the physical or digital item obtained in the Mission Pack.
• Technical Exceptions: Refunds or balance corrections will only be issued in the event of a verified technical server failure where fiat currency was processed but the corresponding digital currency failed to credit to the user account.

Acquiring physical creator merchandise grants the user the right to claim that physical item from our logistics partner network. Shipping and fulfillment are managed as a distinct logistical transaction separate from the digital Mission Pack.

• Standard Shipping Fee (Non-Refundable): Shipping and handling fees are calculated at a fixed rate per every “Pull” (a Pull consists of exactly 10 items). We do not ship items individually or in custom quantities; checkout is processed strictly in multiples of 10 items. Because the physical item is the direct result of a completed, non-refundable digital Mission Pack, all shipping fees are non-refundable once the payment is processed and the physical items have been dispatched.
• Fulfillment Commencement: Upon payment of the shipping fee, the physical item is immediately entered into our bespoke logistics and fulfillment process. By paying the shipping fee, you explicitly consent to the immediate commencement of fulfillment services and waive any right to cancel or refund the shipping charge.
• Free Shipping Tickets: Users may occasionally acquire a “Free Shipping Ticket” as part of a specific promotional bundle or campaign. These tickets hold absolutely no real-world monetary value and are non-transferable.
• Universal 30-Day Expiry: Any Free Shipping Tickets acquired through promotional bundles are strictly valid for thirty (30) days from the exact date and time of purchase or issuance. Upon the expiration of this 30-day period, unused tickets will be permanently voided and removed from your account. Expired tickets hold no cash value, cannot be renewed, and are strictly non-refundable.
• Ticket Usage Restrictions and “Organic” Pulls: One (1) Free Shipping Ticket may be used to waive the shipping fee for exactly one (1) eligible 10-item Pull. Please note: Free Shipping Tickets cannot be applied to “organic” standard Diamond pulls. All items acquired through organic Diamond pulls will incur the mandatory shipping fee per 10-item Pull, regardless of your current Free Shipping Ticket balance. Checkout interfaces enforce these ticket eligibility rules automatically. Tickets are exclusively reserved for eligible promotional claims as specified at the time of purchase. If your shipping queue exceeds your available eligible Free Shipping Tickets, standard fees per remaining 10-item Pull will apply.
• Claim Window: Physical items acquired via Mission Packs must be claimed, shipping fees settled, or valid shipping tickets applied within 30 days of the initial Mission Pack date. Failure to claim an item within this 30-day window results in the automatic forfeiture of the physical item, and the item will be returned to global platform stock without liability or Diamond compensation to the user.
• Incorrect Addresses and Returned Mail: You are solely responsible for entering accurate, complete, and deliverable shipping information at the time of claim. If a package is returned to our facility or our logistics partner due to an incorrect address, missing apartment/unit details, or failure to collect the package from the local carrier, you will be required to pay an administrative reshipping and handling fee to have the item redispatched. The Company assumes no financial liability or responsibility for packages lost or returned due to user-submitted address errors.
• Lost-in-Transit and Damaged Goods Liability: Fulfillment services are executed via third-party logistics providers and international courier networks. Once a package is dispatched and handed over to the carrier, the Company is not responsible or liable for packages that are lost, stolen, delayed, or marked as “Delivered” by the courier but not received by the user. In the event of transit damage, loss, or courier error, you must file a claim directly with the respective shipping carrier (e.g., DHL, UPS, FedEx) using the provided tracking number. The Company is under no obligation to provide free reshipments, refunds, or replacements for transit-related losses or carrier failures.

Because physical creator merchandise lines are produced in exclusive, limited runs, physical stock constraints apply.

• No Size Guarantees: Successfully obtaining a specific tier of apparel or merchandise (e.g., an SSR Hoodie) guarantees the item tier, but does not guarantee the availability of your preferred clothing size (e.g., Medium, Large) at the time of redemption. Inventory and sizes are allocated on a first-come, first-served basis only at the exact time the final shipping claim is successfully submitted and processed. The Company is not responsible if a preferred size goes out of stock due to a delay in the user submitting their claim.
• Out of Stock Remedy: If your required size is entirely out of stock at the time of the claim, your sole remedy is to select an alternative available size of the same item.
• Final Sale and Sizing Policy: Due to the limited-edition, bespoke nature of creator merchandise runs, all physical item shipments are final. Because items are allocated based on live availability at the time of claim, we generally cannot accommodate direct returns or change-of-mind item swaps once an item has been dispatched. In the event of documented sizing discrepancies or manufacturing defects, users must contact support within 7 days of delivery to discuss potential exchange options. Reshipping and return shipping fees for approved size adjustments are the responsibility of the user.

The integrity of our creator communities and the free-to-play mission economy is paramount.

• Strict Anti-Cheat / Anti-Bot Policy: You are strictly prohibited from utilizing automated scripts, bots, macro-software, emulators, server exploits, or third-party manipulation tools to automate mission completion, manipulate Mission Pack outcomes, farm free Diamonds, or disrupt platform functionality.
• Account Termination: The Company reserves the sole right to investigate, suspend, or permanently terminate any user account suspected of violating this anti-exploit policy.
• Forfeiture of Assets: In the event of an account termination due to a violation of these Terms, all accumulated virtual currency, unused Free Shipping Tickets, unclaimed inventory items, and pending physical shipments will be permanently voided and forfeited immediately without compensation or liability.

To the maximum extent permitted by applicable law, the Company, its directors, employees, or partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or inability to access the Platform.

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any legal action or proceeding relating to your access to, or use of, the Platform shall be instituted exclusively in the courts of Hong Kong.